TypeHaus Secure CheckBox FAQ

Secure CheckBox

Frequently Asked Questions

Sales Questions
What is a HP Solution Business Partner?
TypeHaus has been part of the HP Solution Business Partner program for the past 16 years. Under this program, all TypeHaus products have been thoroughly tested to work on the various HP LaserJet and MFP models.
Do you offer a money back guarantee?
Yes. If the TypeHaus product does not perform properly and we are unable to offer an alternative, you can return it within 30 days for a full refund. All returns must reference a TypeHaus RMA number.
What is your return policy?
TypeHaus offers a 30 day return policy. After 30 days a 15% restocking fee may apply. All returns must reference a TypeHaus RMA number.
How will my order be shipped?
All orders are shipped FedEx Ground, unless otherwise specified. If provided, we can ship using your company's FedEx, UPS or DHL account number.
What will I pay for shipping?
Shipping options can be provided at the time of ordering based on the quantity and destination.
Our company is outside the United States; can I still place an order?
Yes. We often ship our products to other countries. Shipping, duties and taxes apply.
Will I have to pay sales tax when ordering?
Sales tax is charged on orders shipped to recipients in the State of California. Resellers must provide a California Tax Exempt Form.
How do I place an order online?
Many TypeHaus solutions are available in several variations in order to make them fully compatible with differences in printer models and computing environments. TypeHaus Account Executives will ensure that the proper solution for your printer model and computing environment is delivered to you. Please contact TypeHaus at 760.334.3555 and select option 1. One of our Account Executives will be able to answer your questions and process your order.
Can our company provide a purchase order and obtain terms?
Yes. Please contact a TypeHaus Account Executive at 760.334.3555 and select option 1 to complete a customer profile.
What credit cards are accepted by TypeHaus?
TypeHaus welcomes MasterCard, Visa and American Express.
How quickly is my order shipped?
Most standard orders are shipped within 48 hours. Custom orders are shipped within 8 to 10 working days.
How do I check the status of an order?
You will receive a confirmation e-mail at the time your order ships. If paid by credit card, a paid invoice will also be emailed.
Can I install your products on multiple printers?
Yes. Our printer hardware devices can be purchased for each printer requiring the additional print resources. For downloadable fonts, we offer enterprise licensing based on the number of printers. Please contact us directly to discuss.
What support options are available?
Support for TypeHaus products is always free. Basic product help, including installation and other documentation for most products, can be found on our website. If you cannot find an answer to your question please contact support@typehaus.com or call 760.334.3555 and select option 2. We offer telephone support during the hours of 8 AM to 4:30 PM Pacific Time, Monday through Friday. If you send us an email, you will typically receive a response within a few hours or first thing next business morning if your e-mail is received overnight.
Technical Support Questions
How do I use the fonts in my solution?
In the PCL5 datastream being sent to the printer, specify the escape sequence for the font you wish to use. Follow the escape sequence with the text you want to print using that font. TypeHaus included with your solution a "Project Information" page that includes a "Resource Index" section. This section lists the escape sequences to use for font selection.
Can I use these fonts from Microsoft Word or some other GUI application?
It is difficult in most GUI applications to send an escape sequence to the printer without it being altered by the printer driver. For these situations, TypeHaus has other alternatives to printer resident fonts that are more likely to fulfill your needs. Please contact us so we can review your specific requirements.
How can I confirm that my HP LaserJet internal solution is operating properly?
Most TypeHaus solutions ship with an install guide with instructions for testing the solution. Many of these install guides are also available online for downloading. Some solutions can be tested by simply using the commands available on the front panel of the printer. Other solutions will ship with a CD containing a test file and a utility that will send the test file to your printer. Compare the output to the proper output indicated on the install guide that was included with your shipment. If they match then the device is operating properly.
How do I confirm my Ethernet solution is installed correctly?
Each TypeHaus Ethernet solution ships with a CD that contains a test file and the "DirectPrint" utility to print the test file. Drag and drop the test file into the utility, and type the IP address of the printer into the Printer/IP field. Click print. If a page with barcodes prints, your solution is installed correctly. If nothing prints, make sure that the device is attached to the power supply that it shipped with, and that the "Input from Host" and "Output to Printer" connections are connected to your network and printer respectively.
Why is the "Power" light on my Ethernet solution flashing on and off and it is not printing?
The firmware on your solution has become corrupted. Contact TypeHaus support to obtain the correct firmware.
Why is the "Status" light on my Ethernet solution flickering from green to amber?
This indicates network communications are passing on the wire. Unless you are unable to print to the printer this is a sign of a healthy installation.
Why is my signature not printing?
If there is nothing where your signature should be, then most likely your host application still requires configuring to print the signature. When the host application is configured you should either get the signature or a giant letter where the signature should be. A giant letter indicates that either the host application still requires adjusting, or your signature solution may not be properly configured to match your host application. If the host application appears to be properly configured, please contact TypeHaus for assistance.
Why is my Ethernet solution printing unexpected characters instead of barcodes?
If the characters look like an escape sequence, you may need to set an Escape Swap value. An example of such a sequence looks like: "~(s2p4,12s4,12b24670T0020550037". In this case, a tilde ("~") is printing in place of an escape. Your solution can be adjusted to accept a different character in place of an escape. Using a web browser, navigate to "http://<IPAddressOfPrinter>:81" or "http://<IPAddressOfPrinter>:54800", depending on which firmware version the unit is running. Next to the line that reads "EscapeSwap Character" select the value to use in place of an escape. In this case "~". Click the "Set" button.